Comments on: Autodesk Customer Engagement http://www.donnaserdula.com/2009/07/22/autodesk-customer-engagement/ Social Media Speaker, Presenter, Trainer Wed, 17 Feb 2010 16:48:28 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Donna http://www.donnaserdula.com/2009/07/22/autodesk-customer-engagement/comment-page-1/#comment-299 Donna Wed, 17 Feb 2010 16:48:28 +0000 http://www.donnaserdula.com/?p=215#comment-299 Hi John! Thanks for commenting. I agree with you completely! I too worked as an Autodesk Reseller and this program kept me up at night! I hated lying to my customers and prospects... and lie you must or else you will be embargoed by Autodesk. I think the reasoning behind the program was two fold--- they wanted to protect the resellers and try to end the predatorial tactics that some resellers were using to gain customers -- but there are other ways to end those games. I feel the real reason they enacted this program was for them to see over our shoulders and get a closeup view of our pipelines. At any rate, I am thankful that I am no longer a part of this program. I am happy you are getting the word out on your blog and if you need any testimonials regarding the program, let me know, I am glad to speak out about it. Hi John! Thanks for commenting. I agree with you completely! I too worked as an Autodesk Reseller and this program kept me up at night! I hated lying to my customers and prospects… and lie you must or else you will be embargoed by Autodesk. I think the reasoning behind the program was two fold— they wanted to protect the resellers and try to end the predatorial tactics that some resellers were using to gain customers — but there are other ways to end those games. I feel the real reason they enacted this program was for them to see over our shoulders and get a closeup view of our pipelines. At any rate, I am thankful that I am no longer a part of this program.

I am happy you are getting the word out on your blog and if you need any testimonials regarding the program, let me know, I am glad to speak out about it.

]]> By: John John http://www.donnaserdula.com/2009/07/22/autodesk-customer-engagement/comment-page-1/#comment-298 John John Wed, 17 Feb 2010 16:29:16 +0000 http://www.donnaserdula.com/?p=215#comment-298 This is excellent information and all completely true. I personally believe that the Autodesk program described here is unjust and underhanded and believe that Autodesk needs to abolish it. I'm sure they can figure out a more transparent and honest way of protecting the relationships between the resellers and their clients. This is excellent information and all completely true. I personally believe that the Autodesk program described here is unjust and underhanded and believe that Autodesk needs to abolish it. I’m sure they can figure out a more transparent and honest way of protecting the relationships between the resellers and their clients.

]]> By: Tim http://www.donnaserdula.com/2009/07/22/autodesk-customer-engagement/comment-page-1/#comment-69 Tim Thu, 03 Sep 2009 14:41:44 +0000 http://www.donnaserdula.com/?p=215#comment-69 Wow, and as a past employee of various resellers, I thought I had the inside scoop...thanks Donna! I now remember getting at least one of those emails and subsequent phone calls from an Autodesk rep, but don't recall responding to either. Oops LOL! Wow, and as a past employee of various resellers, I thought I had the inside scoop…thanks Donna! I now remember getting at least one of those emails and subsequent phone calls from an Autodesk rep, but don’t recall responding to either. Oops LOL!

]]> By: Nancy http://www.donnaserdula.com/2009/07/22/autodesk-customer-engagement/comment-page-1/#comment-51 Nancy Tue, 04 Aug 2009 22:49:18 +0000 http://www.donnaserdula.com/?p=215#comment-51 Thank you so much Donna! After reading this I was able to protect myself from getting ripped off. Money is tight and your advice really helped me. Thank you so much Donna! After reading this I was able to protect myself from getting ripped off. Money is tight and your advice really helped me.

]]> By: John http://www.donnaserdula.com/2009/07/22/autodesk-customer-engagement/comment-page-1/#comment-50 John Mon, 03 Aug 2009 16:35:39 +0000 http://www.donnaserdula.com/?p=215#comment-50 This is price fixing and it's illegal, isn’t it? I am really shocked-- I didn't think a business could do this sort of thing. This is price fixing and it’s illegal, isn’t it? I am really shocked– I didn’t think a business could do this sort of thing.

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